1 General Terms and Conditions:

The terms and conditions of sale (“Terms of Sale”) describe the terms on which Tashi SARL, a registered company with the Luxembourg trade register under Registration number B265025 (tashi, tashi sarl, we, us our), sells and consumer (you) purchases Tashi products (products) through Tashisarl.com (website).

The sale of products under these general terms is only available to consumers (Natural Persons) with intention of general consumption (not for profit-driven activity) and who are of the full legal capacity to enter into a contract in the country of their residence.

Before the placement of an order you will be asked to agree with the Terms of sale and conditions of use of this website (“TOU”). We strongly advise you to read these conditions before agreeing to these terms. If you do not agree with the terms of sale, the TOU or our Privacy policy you will not be able to proceed further with your purchase through our website.

we reserve the right to amend all or any part of the terms of sale without notice. We will display the most current version of the terms of sale on the website and clearly highlight the last updated date.

2 Product Information and Availability

2.1 Detailed information on our products, prices and care instructions are available on our website. our products are exclusively available online and may not be sold by third parties. At this moment our products are only shipped to Europe, UK and Ireland.

The pictures used in our website may not exactly correspond to their actual appearance (color, shade, fabric, grain and texture etc) of the product. Please rely exclusively on the description of the product as mentioned on the website.

We reserve the right to discontinue a product or any of its features at any time without notice (this will not affect any orders already placed at the time of change). If an item is unavailable we will inform you during the purchasing process.

The items in your cart are in noway reserved and may be purchased by other customers. In an even of connection failure you may loose the selection of your items and may be required to re-select. In no cases will we be liable for the unavailability of the product.

3 Prices:


We take all reasonable effort to ensure that prices displayed on our site are accurate and up-to-date. In the case of occasional topological we shall cancel the order with written notice.

Prices will be indicated in Euro. We reserve the right to change the prices at any time without notice, but such changes will not affect orders that were placed prior to the change.


The prices indicated on the site do not include applicable VAT. The VAT will be calculated and shown during the checking out process. VAT will be charged based on the applicable law at the time of sale.

Delivery Charges:

The prices indicated do not include delivery charges and if applicable will be communicated to you during the checkout process.

 4 Placing an Order

Products and prices displayed on the website are an invitation to treat and does not constitute a contract. To complete your order please follow the instructions displaced during the purchasing process. Before submitting your order you will be presented with the opportunity to review the order and correct any errors (review your selection and number of units ordered, total price).

Your order will constitutes a binding offer to purchase from us the selected items under the terms and conditions outlined in the terms and conditions of sale. you right to withdrawal will be outlined in the sections below.  

5 Payment

you need to pay the price of product including VAT and other taxes, cost of additional services such as personalisation and where applicable the delivery charges.

We accept payments only in Euro and the prices will only be indicated in this currency.

If for some reason we can not process your order we will cancel it. You will be notified in writing and your card will not be charged.

If any, the charges applied by your card issuer, bank or applicable payment institution will be born by you.

For each order an electronic invoice will be issued and automatically electronically delivered to you. The invoice will be based on the information provided by you at the time of submitting the order. Once issued no alterations to this invoice can be made. 

The payments for pre-orders will not be processed until the item is available. 

6 Shipping and Delivery

Your order will be delivered by a carrier service selected by us. The products will be delivered to the address provided at the time of purchase. we will not assume responsibility for any delivery problems arising from incomplete or incorrect delivery address provided by you. we shall not deliver to PO boxes, hotels or freight forwarders.

Product will only be shipped out once payment in full is received. For any reason if the payment can not be completed the order shall be cancelled without any charges being incurred to you. In such an event we shall inform of this in writing.

At the time of purchase you will be issued with an estimated delivery date. If you do not receive your order within 30 days of the estimated delivery date you reserve the right to cancel the order and be issued with a refund. 

Upon delivery of your order you are required to:

(a)Verify the flowing:

  • The number of packages delivered is as indicated in the delivery note
  • The packages and its seals are intact
  • The packages are not wet, damaged or tampered with in any manner.
  • Verify the items delivered conform to your order conformation with regards to the style, model, size and other characteristics
  • products are not damaged in any form

(b) sign the delivery note:

Any damage to the package and/or products, discrepancy in the number of products or packages, lack of conformity or defect must be immediately mentioned in writing on the carrier's delivery note. Once signed you may no longer make a claim in relation to the delivered packages with the exception of manufacturing defects (as outlined below).

7 Transfer of ownership and risk:

The risk of damage, distraction or loss of the products will pass to you when you (or person designated by you) take physical possession of the product when delivered to the address provided by you.

8 Returns and Exchanges

Returns: you have the right to withdraw from the contract if you change your mind within 14 days of receipt of the item. To return the item you must email Tashi SARL of your intention to email address info@tashisarl.com with the subject line “Return of Order”. Your email should include the flowing information: (a) the products you wish to return/ exchange and (b) the order number.

Exchanges: Exchange of same product (same price) in different color and/or size is permitted. All exchanges are subject to availability. Products can only be exchanged once.

Conditions of Return: The right of return or exchange only applies to full price items and does not apply to sale or promotion items. we reserve the right to reject the returned products and decline exchange if any returned product if return product/ or exchange is not completed within the 14 day period and/ or does not meet the conditions set out below:

The item must be returned in its original condition, unaltered, unused, and undamaged. 

Item must be in its original packaging and with the tags and labels attached.

All accessories such as dust bag and related documents such as instruction booklet etc. should be returned.

Cost of Return: Any cost incurred as a result of return/exchange will be borne by the customer and will not be refunded by Tashi sarl unless the product is faulty or defective.

9 Manufacturing Defects:

You have a period of one (1) year to report any defects in the product (s) you have purchased. You must contact us via info@tashi.sarl with the subject line “Lack of conformity’ to inform us of the defect. We will get in touch with you to replace or repair your product.

Alterations, modifications or damage to the products caused by you is not a manufacturing defect or lack of conformity. Examples include and not limited to damage coused by improper use (contact with liquid, rain or food, direct exposure to sunlight or heat), non compliance applicable care and/or cleaning instructions.

The variations in texture, markings or irregularities are inherent in the vegan leather or fabric used and may not be deemed as manufacturing defects.

In case of request for repair, replace or return of a good due to manufacturing defects we shall bear the delivery cost of returning, repairing/ replacing and any cost of returning the repaired/ replaced item back to you.

10 Liability

Tashi Sarl, our directors, employees, affiliates or agents shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the service or products procured using the service.

In jurisdictions where the exclusion of liability is not permitted, our aggregate liability shall be limited solely to direct damages, caused by our breach, that you suffer in respect of all claims and causes of action, arising under or in connection with these General Terms and each Contract, shall in no event exceed the price of the product(s) purchased by you on the Website under that contract. We are not liable for damage or loss that either you or we could not reasonably have foreseen at the time you accepted these General Terms. We shall not be liable to you for any indirect damages.

11 Guarantee of Authenticity

At Tashi Sarl we grantee the authenticity of the products purchased through this website.

12 Intellectual Property Rights

The listed below will be considered as intellectual property (whether registered or not) and exclusively owned by Tashi Sarl (Company registered with Luxembourg trade registry with registration number B265025), and are protected by the applicable copyright, trademark and other intellectual property laws.  

  • Tashi Sarl trademarks, services marks, brand names, logos and other marks
  • trade or business names, domain names and URLs
  • products, accompanying accessories and packaging

12 Promotions and Special Offers

12.1 Occasionally we offer promotions and special offers. The terms of such offers will be specified on our website. Promotions and Offers may not be used in conjunction with other promotions and offers. The promotion must be used with in the specified date range and must comply with the minimum order value (if applicable). To avail of the promotion or special offer you must enter the promotional code at the time of checkout.   

12.2 We reserve the right to (1) end such promotions early without prior notice, and to (2) refuse you to participate in the promotion or special offer.  

13 Agreement

The terms and conditions outlined in this agreement and documents referred to in them govern the sale of product. It supersedes any prior agreement whether oral or writing. 

14 Applicable Law and Jurisdiction

The contract entered into shall be governed by and interpreted in accordance with the law of Luxembourg, subjected to and mandatory provisions of customer protection law applicable to the country of your residence.

15 Contact us:

For further information and assistance please contact us in one of the following manners:

by sending us an email at info@tashisarl.com

By calling us at +352 621 776 924

or via the contact form in the contact us section